Are you game? On realizing game industry customer value and player experience dreams with new cutting edge GenAI technology?

The Studio Engagement Specialist (ES) is responsible for ensuring that Gaming Industry customers of the Dynamic AI platform achieve the desired outcomes and long-term value from their investment in Dynamic AI. The role bridges commercial, technical, and product perspectives, owning the relationship and making sure each customer moves from the idea phase to a successful implementation of an AI Diamond.

The ES acts as the voice of the customer inside RawPowerLabs and as the trusted advisor to the customer outside.

About Raw Power Labs

Raw Power Labs is a sister company to Raw Power Games. Our mission is to bring the power of AI into the hands of game creators, enabling them to craft their vision of unique and immersive user experiences.

We aim to transform cutting-edge AI research into practical solutions that help create amazing game experiences. We believe this can be achieved by offering the best possible work culture to our employees where we can dream big and run experiments. We recognize that experimentation and embracing new and different approaches require taking risks and sometimes result in failures, but that is also how we learn and grow!

Currently, we are an innovation team of 15 and growing. We share their values of trust, transparency and empathy and strive to be the best workplace in the industry. Besides an adventure, here is what we’re offering:

• Competitive salaries.
• Supplemental pension contributions.
• 30 days of annual vacation.
• Flexible work hours, remote when you need to.
• Low hierarchy, your respectful feedback is welcome.
• Great focus on work/life balance.
• Bleeding edge tech stack.
• Skilled co-workers who are driven by a passion for creating beautiful games and cool tech.

So if you are kind-hearted, curious in nature and passionate about AI and games read on, and consider joining our journey to build an amazing company.

Key Responsibilities

• Responsible for an assigned portfolio of Gaming Industry customers interested in or using the Dynamic AI platform.
  
• Full ownership from onboarding to adoption, renewal and retention
  
• Accountable for customer satisfaction, retention, and value realization
  
• Ensures that internal functions (Product, Engineering, Support, Marketing) are coordinated around customer success objectives.
  
• Be the customer-facing face of Dynamic AI / RawPowerLabs and serve as the main operational point of contact for customer
  
• Onboarding: Provide high-level technical support during pre-sales qualification and discovery phase and post-sales onboarding of new customers.
  
• Maximize the value of Dynamic AI for the customers i.e. by connecting game studio needs with Dynamic AI capabilities and hereby ensure customer adoption & value realization
  
• Collect detailed customer feedback for our product team at all stages of the sales, implementation and runtime funnel.
  
• Collaborate with Business Development to translate customer success stories into growth opportunities and community engagement.
  
• Collaborate with Product and Engineering leadership on key initiatives and deals.
  
• Share regular customer updates and account status reports.
  
• Document business outcomes demonstrating value realization of Dynamic AI
  
• Identify and attract possible Dynamic AI ambassadors into Community events etc.
  
  

What The Candidate Bring to the Team

• People passion and eagerness to join a fantastic Dynamic AI team
• Game industry and preferable game development experience
• Technical savvy, preferably from game development, and the desire to be main technical advisor of solving use case
• Intimate knowledge and strong connections in the game development community.
• Strong formal communication skills (English) with a focus on customer experience and relationship building.
• Strong communication and interpersonal skills to effectively work with internal and external partners.
• Strong motivation to drive value for prospects & customers and provide an exceptional customer experience.
• Perform demos in front of both technical and business-focused prospects

What Gives Candidate Extra Points

• Engineering experience with Machine Learning/AI
• Engineering experience with Video Game development either at Publisher or 3rd Party Vendor levels.
• You have established business relationships with partners within the gaming industry.
• Experience in sales or business development capacity working with the game developer community.
• Experience in complex technical sales and/or AI product sales.

Diversity and Culture

We strongly believe in a discrimination-free workplace. Harassment, bullying, and exclusionary practices are not tolerated. We embrace the diversity of experience, perspectives, and background - they help us create a people-positive work environment and innovative solutions.